Ongoing Training & Development

As part of our commitment to ongoing training and development across the business, we identified the need for some specialist training for Apprentice Lauren. As she moves into her second year with Robinson Manufacturing, she is continuing to focus her career in the business development team.

In order to provide Lauren with the skills she needs to further develop her role, which involves ensuring customers have received quotes as well as making appointments for our business development team, Lauren attended an external training course.

“Last Wednesday I was sent to Northampton to learn the ins and outs of telesales and how to use it with my job role.” she explained. “I really enjoyed the whole experience and the trainer was so welcoming when I arrived.”

Lauren continued: “What I have learnt is really helping me with the calls I have to make. Everything I have learnt in my course I am now automatically doing in everyday tasks. It’s not just what you say on the phone, it’s how you say it and I learnt some key words to help which I have used a lot since I’ve come back from my course.”

She also enjoyed the course environment: “I really enjoyed meeting the guys from the other company and getting some tips from them as some of them came for a refresher on their skills, where as I came to gain more knowledge. Overall, like I’ve said before I really enjoyed the whole experience and can’t wait to be sent on another!.”