Our Customer Journey

Our Customer Experience Team aim to deliver world-class customer care at every contact and own every enquiry from receipt to after sales care. Customers always know the status and next steps of every order. Follow up surveys allow us to record and act on all feedback to keep getting better.

Health, Safety, Environment and Quality management are embedded in every aspect of RML’s operation. We use the Plan, Do, Check & Act methodology to ensure the safety of our teams and customers.