Head of Floors Production Midlands – Jamie Wilkins Profile
Following RML’s acquisition of National Hickman’s flooring division, significant work has been done to blend the two teams together. The challenges faced in changing a work environment can be substantial and has required huge effort from new members of the RML family such as Head of Joist Production in the Midlands – Jamie Wilkins – and his team.
With previous experience in warehouse production as well as earlier in the pub sector, Jamie’s started working in the construction industry in 2013 when he began his career at National Hickman. Despite working in a completely new industry, Jamie has always managed to successfully adapt his existing skills of people and conflict management to solve any issues his new role would bring.
With his talented staff in Wolverhampton, the team have made the transition as quick and simple for RML as possible. Jamie has accredited his success to the knowledge sharing of the Senior Leadership team he has joined and the emphasis on communication with colleagues and customers alike. Jamie commented: ‘I’ve spoken to more customers in one day at RML then I did in 12 months previously – and I think this business model works exceptionally well’.
A new father, Jamie is enjoying the new environment afforded by joining the RML family, which has given him the opportunity to build stronger relationships with customers and reassure them RML can give an effective and reliable service. Along with this, 4 large units and 400 years of combined service by production staff, RML Flooring Midlands now has the capacity to meet customer’s needs on a whole new level. With so much more room for development, the only way is up for refurbishments and Jamie is sure the site will look like a different place by next year.