First Order from Countryside Properties
RML are delighted to have received our first order from national house builders Countryside Properties. This new development is under the name of Wolsey Park and consists of a traditional collection of 2-5-bedroom homes.
We were happy to supply i-beams for the first phase of this development, located on the edge of the market town Rayleigh, Essex. This growing community has an abundance of green, open spaces, yet also with easy access to London within 45 minutes by rail. With a historic market high street, Rayleigh town centre has numerous independent shops, restaurants, pubs and large shopping centres nearby.
It is always a pleasure to receive positive feedback from our customers and we were appreciative of Senior Buyer John Walsh taking time out of his day to provide this excellent feedback:
‘I am very pleased to advise that the feedback on Robinsons Service & Joist packs from site and from our carpentry subcontractor is very positive. The deliveries have been on time and seamless, along with the quality of product being first rate and the drawings are very user friendly.’
In order to ensure our customers are entirely satisfied, our Technical Field Manager Dean Thomas regularly visits sites to answer any queries and provide advice on installation of our products. This site for Countryside Properties was no different as he has been in close contact with both Senior Buyer John Walsh and Site Manager Doug:
‘We had a very valuable and productive meeting with Dean this morning and ran through the designs, different products & any potential issues with installation.’
This additional support is appreciated by many of our customers to maintain the high quality of their builds and provide reassurance. Creating these closer working relationships with buyers and site managers also means that communication becomes simpler when further orders are placed with us.
Due to providing complete customer satisfaction for Countryside Properties, positive feedback has been passed on to various levels and regions within the company, as John further comments:
‘This is very promising & hopefully we can build on this going forward and gradually increase Robinson’s capacity with us, I have been & will be endorsing Robinsons to other buyers in CPPLC.’
John has welcomed our tenders for other sites including for trusses, especially due to the close proximity of our South East Basildon factory from their Brentwood Head Office. Complete confidence in our offering is the ultimate aim for our business and we hope that this successful delivery of our products will lead to a favorable outcome in further supply opportunities from Countryside.