How We Work

RobinsonEvery customer matters to Robinson Manufacturing, and we have developed a carefully planned process to make sure that every time you deal with us, you get an effective service.

Our commitment to service includes:

  • Every request for a quote is acknowledged, no matter how large or small your project
  • At this point, you will be given a named contact in our customer services team, and a timescale will be provided for provision of your quote by our team of skilled designers.
  • We will meet the timescales we commit to, or will contact you personally to explain why.
  • When you have received your quote, one of our team will be in touch to answer any outstanding questions you may have.
  • When you place an order, we will send our ‘What Happens Next’ guide so you know exactly what to expect from us.
  • Our logistics team will work with you to manage call off dates.

Once the job is delivered, we may also be in touch to discuss your experience of our service and product – this is our opportunity to learn from you how we can do better.